INFRASTRUCTURE & PLATFORM ENGINEERING

Surya Mutreja

Infrastructure & Platform Engineer

Building automated systems across endpoint engineering, identity security, reliability, and AI infrastructure.

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Surya Mutreja
What I Build

Four engineering disciplines, one platform mindset.

From endpoint provisioning to GPU inference SLOs — the full stack of infrastructure that keeps systems running and AI productive.

Automate
Self-Healing Systems
Systems that provision and remediate themselves — reducing manual intervention through detection, policy, and automated response.
Observe
Telemetry & Visibility
Metrics, logs, traces, and infrastructure dashboards that surface what matters before it breaks — from endpoint health to GPU utilization.
Secure
Identity & Zero Trust
Access governance, RBAC, conditional access, and identity lifecycle management — trust nothing, verify everything.
Reliability
Resilient Infrastructure
Incident detection, response, and recovery — SRE practices applied to keep infrastructure running when failure happens.
Flagship Engineering Projects

Real systems. Real data. Real engineering.

Four operational control planes — each one demonstrates a different domain: IT service management, identity governance, AI support, and GPU infrastructure operations. All data is populated and interactive.

IT Service Dashboard
SIMULATED
PROJECT 01 · IT SERVICE MANAGEMENT
IT Service Dashboard
ServiceNow-style ticket management dashboard — 20 live tickets, KPI cards, SLA countdown timers, interactive charts, sortable/filterable ticket table, and detail modals with activity timelines.
DEVICE→TICKET→SLA→RESOLUTION
ServiceNowITSMChart.jsSLA Tracking
20live tickets with SLA tracking & activity timelines
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IAM Access Review
SIMULATED
PROJECT 02 · IDENTITY & ACCESS
IAM Access Review Simulator
Identity governance audit tool — 17 users across 6 departments, multi-factor risk scoring (0-100), conditional access policies, access certification campaigns, and compliance report export.
IDENTITY→RISK SCORE→REVIEW→REMEDIATION
IAMEntra IDRBACMFA
17identities with multi-factor risk scoring (0-100)
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AI Support Console
SIMULATED
PROJECT 03 · AI SUPPORT
AI Support Engineering Console
LLM API troubleshooting console — 15 AI/LLM incidents, severity-based triage workflows, prompt evaluation scoring, error triage guide, and structured incident response with resolution tracking.
REQUEST→ERROR→TRIAGE→RESOLUTION
LLMAPIIncident MgmtTriage
15AI/LLM incidents with structured triage & resolution tracking
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AI Infra Ops Dashboard
SIMULATED
PROJECT 04 · AI INFRASTRUCTURE
AI Infrastructure Operations Dashboard
GPU cluster monitoring — 8 nodes with live-animated utilization/memory/temp/power metrics, model deployment pipeline, p50/p95/p99 inference latency SLOs, and infrastructure alert feed.
REQUEST→MODEL ROUTER→GPU WORKER→TELEMETRY
GPUMonitoringSLONOC
8GPU nodes with live-animated utilization, temp, power & SLOs
Explore Project
Work History

Professional Experience

4+ years in enterprise IT support — from helpdesk to endpoint engineering.

Endpoint Support Engineer
Zensar Technologies — Client: Cencora
Dallas, TX · Feb 2026 – Present
  • Supported enterprise Windows 10/11 endpoint operations: provisioning, imaging, device configuration, and post-deployment troubleshooting
  • Troubleshoot provisioning failures, imaging issues, hardware concerns, and connectivity incidents while documenting resolutions in ServiceNow
  • Coordinated endpoint hardware lifecycle: device preparation, asset tracking, shipping coordination, and deployment readiness
IT Lead Analyst
IT Support Services, California State University, Chico
Mar 2022 – Dec 2025
  • Managed 300+ ServiceNow incidents and service requests weekly with categorization, prioritization, escalation tracking, and resolution ownership
  • Provided frontline and escalated support for Windows 10/11, macOS, endpoint, application, access, and network connectivity issues
  • Collaborated with technical teams to triage recurring issues and coordinate handoffs across endpoint, application, and access domains
Academic Background

Education

B.S. Business Information Systems — Management Information Systems · California State University, Chico · 2021–2025

B.S. Business Information Systems — Management Information Systems
California State University, Chico
2021 – 2025 · Dean's List (5 semesters)
Academic Highlights
  • Dean's List / recognized for strong academic performance
  • Coursework focused on enterprise systems, cloud infrastructure, databases, business analytics, systems analysis, project management, and information technology
  • Completed hands-on technical projects involving AWS, Oracle databases, ERP/cloud migration, data analytics, systems design, and web applications
Relevant Coursework
Cloud Computing & AWSEC2, VPC, S3, load balancing, Auto Scaling, CloudWatch, IAM, cloud architecture fundamentals
Database ManagementOracle Database, SQL, relational database design, schema design, normalization, DBA concepts
Systems Analysis & DesignRequirements gathering, user stories, process modeling, system specifications, application design
Enterprise Systems & ERPERP architecture, cloud migration strategy, TCO analysis, business-process integration
Business Intelligence & AnalyticsDimensional modeling, star schemas, dashboards, data lakes, KPIs, decision-support systems
IT Project ManagementProject planning, WBS development, scheduling, risk management, resource planning, project delivery
Information Systems ManagementIT strategy, governance, business-technology alignment, operational planning
Web / E-Commerce SystemsWeb application concepts, e-commerce platforms, UX, and business process integration
Selected Academic Projects
  • Designed a 5-year ERP cloud migration strategy including TCO analysis, security/compliance requirements, availability targets, and projected cost savings
  • Built AWS labs using EC2, VPC, ELB, Auto Scaling, CloudWatch, and S3
  • Installed and configured Oracle 19c on SUSE Linux — database/PDB administration
  • Designed business intelligence architectures: star schemas, balanced scorecards, data-lake concepts
  • Created systems-analysis deliverables: personas, functional requirements, feature prioritization, user stories
Technical Stack

The technology ecosystem

Technologies and platforms I work with — grouped by domain. Hover any technology to see related connections.

Infrastructure & Endpoint
Windows 10/11 Intune Provisioning Company Portal Imaging Hardware Lifecycle Device Configuration Endpoint Security
Hover a technology to see connections…
Identity & Security
IAM Entra ID Active Directory RBAC Identity Governance Access Management Conditional Access Privileged Access MFA Zero Trust
Hover a technology to see connections…
IT Service Management
ServiceNow Incident Management SLA Tracking Escalation ITSM Workflows Knowledge Base Asset Management Change Management
Hover a technology to see connections…
Observability & Monitoring
Metrics Prometheus Grafana Dashboards Alerting SLO Monitoring Telemetry Log Analysis
Hover a technology to see connections…
Cloud & Automation
AWS EC2 VPC S3 ELB CloudWatch Python REST API Git Terraform
Hover a technology to see connections…
AI Infrastructure
AI/LLM Systems GPU Operations Model Deployment Inference SLOs Prompt Engineering RAG Architecture LLM API NOC Operations
Hover a technology to see connections…
Get in touch

Let's build something that scales.

Open to AI infrastructure, data center operations, NOC, and IAM roles. Relocation to DMV at own expense.

📧
Email
informtosurya09@gmail.com
 🔗
LinkedIn
suryamutreja
 📱
Phone
703-344-8856
 📄
Resume
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